Quality and Guarantee
As we have complete confidence in our products, we grant you a 10-year guarantee* on all wooden parts when purchasing our own anchors at the same time. In any other case, the statutory warranty will apply.
* The advertised guarantee is valid for all wooden parts if you purchase our anchors at the same time. In any other case, the statutory guarantee will apply. Further information regarding the scope of the guarantee and its enforcement can be found in our guarantee declaration.
The warranty period begins upon receipt of the goods. The legal rights of the consumer (warranty rights and right of revocation) are not limited by the warranty.
The content of the guarantee is a durability guarantee on all wooden parts of the purchased item. This guarantee only applies if at least one of our own anchors was bought in conjunction with the purchased item. If this is not the case, the customer has no further warranty claim on damaged wooden parts after the expiry of the statutory warranty. There is also no warranty case, if the customer himself or a third party causes the defect on the wooden parts through faulty assembly, or if the defect is due to damage to the wooden parts due to improper use or storage by the customer himself or third parties. Further excluded from the warranty case are damages due to vandalism by the customer himself or third parties, wood-typical properties or weather-related damages.